For me, Facebook was the first big social web application. It was a great way to connect with college friends and most importantly it featured a nice clean interface that was consistent throughout all users’ profiles. So what is it then that has happened to Facebook to make it look a little less glamorous.
I will start out by saying that Facebook is a growing company that is most likely just following the current trends to stay on top. Web2.0 apps are boundless in terms of the capability and often the applications’ purpose can get somewhat skewed.
Open Access
For starters, Facebook in my opinion has lost some of it’s marketing focus. It was such a cool web app to use and it was restricted to college students. The first big decision that was made was to open up Facebook to the world. This I think, although not the best decision, was the right one because a competitor would have just stolen Facebook’s users so they could interact with non-college friends. This decision however put Facebook in the MySpace realm; open to anyone!
I mean think about it, what is so cool about something anyone can get? You don’t desire to have a Porsche with a Hollywood mansion just because anyone can get it. College is another great example. Would I even care to mention that I have a degree from Georgia Tech if anyone could just fill out a form and get one? Probably not. We all want to have exclusive elements in our lives that helps make our stories great.
Customized Pages
The ability to customize pages is yet another reason I feel that Facebook is losing it coolness. Don’t get me wrong. I think the ability to do slight modifications is a great feature, but they should be subtle and limited. Facebook has kept somewhat of a general layout and is by no mean as bad as MySpace, but the addition of 3rd party apps has allowed users to clutter their pages and add ugly colors and graphics. The #1 thing I hear about why people don’t like MySpace is that the pages are hideous and some people need to take a graphics design course.
It really annoys me! It’s like visiting a website and every single page has a different style to it. Sure the top navigation is all the same, but the content area of the site is all different. Everyone has rearranged their content and layout so it is no longer consistent page-to-page. Although not that difficult, it takes extra time to find the type of information you are looking for because a user has moved it to the sidebar or placed it at the bottom of the page. And I don’t want to see someone’s big chicken scratch wall postings written with a paint brush! Besides, shouldn’t we leave site design and layout up to the people who make big $$$ researching the best way to display our information.
3rd Party Apps
Although a great way to scale Facebook into “whatever the world wants it to be”, 3rd party apps have caused Facebook to become the Walmart of the web. It is not that Facebook is necessarily doing anything directly to cause this, it is just the way that users are using their accounts. “Do it all” mentality seems to be a fault that most web companies fall into because it is so easy to simply expand your site features and offerings. But honestly, who wants a single website that can do it all? Why would I want to get stock updates, news feeds, and map directions while simultaneously managing my work calendar and uploading photos from a recent event all from within a single website? We’ll in my opinion, I don’t.
Even our friends at M$FT have found out that multipurpose apps have limits and in Vista decided to split the calendar and mail apps. It is really not good to have a site that has lost its market focus. I guess since I joined Facebook back in 2004, I still think of it as a social site for college students to connect with classmates and old friends. If I had joined now, I would probably be more confused about the purpose of the site. Imagine if McDonald’s started servicing oil and doing tire rotations; it just does not make since. I think companies do things best and are successful when they have decided on a marketing segment and have a good vision to serve their customers. I see Facebook starting to loose this.
Photos
This probably is one of the key reasons why Facebook was so popular and ironically, Facebook photos are complete garbage. While it is very cool to be able to tag people in the photos and link them to their Facebook profile, the images themselves are worthless. They are highly down sampled and reduced in resolution. I just hope people are not using Facebook as a backup tool for their photo libraries.
There are only a few things more aggravating to me than hearing the words “I’ll upload the photos to Facebook so you can all get them from there”. It’s like lighting a match under a barrel of gasoline! As the steam bursts from my ears, I calmly explain to them how I would actually like to use the photo for something other than a wallet photo. Most people have no concept about QUALITY and RESOLUTION. People kill me that use their digital camera and place it in compact mode to only take photos at 1/2 it’s capable resolution so they can fit more on the card. Sure I will agree that your monitor resolution is this low anyway and if you don’t want to print anything larger than a 8×11 it makes since, but what if 10 years from now you would like to show those photos on your 100″ monitor? Enough said.
I think Facebook photos really only became popular because it was the first time the majority of people on the Internet were able to share their photos with friends. Even though Flickr is clearly superior, most people still don’t know what Flickr is and are definitely not going to pay for an account. I will say that I use a 3rd party app to bring my Flickr photos into Facebook so I can share them with my friends. No Facebook tagging, but at least they are viewable.
Conclusion
In conclusion I think Facebook still is a cool social website and continues to dominate the social site trend. I just feel that its “do it all” mentality has begun to close the door on the Facebook hype. Maybe this is something that is just natural to happen with new ideas and Facebook is simply unwillingly going with the flow to stay alive. Who knows, but by opening access to the world, users no longer feel like they are apart of something exclusive. Customization of a users content, although applauded by some, is highly distracting and a huge annoyance. Facebook is clearly an very innovative company and should proceed with caution so they do not become the next MySpace that everyone hates.
Update
Paul also seems to be having issues with Facebook.
“We all want to be part of our own set of exclusive groups that helps make us unique.”
“It’s like visiting a website and every single page has a different style to it.”
em UNIQUE
“But honestly, who wants a single website that can do it all? Why would I want to get stock updates, news feeds, and map directions while simultaneously managing my work calendar and uploading photos from a recent event all from within a single website? We’ll in my opinion, I don’t.”
and others do, unique!
@Ben Mackerel: Thanks for keeping me straight. Clearly my use of the word “unique” is not appropriate. The main point I was trying to drive home is that the exclusivity we have gives us stories to tell and things to brag about. Clearly, at the finest level, we are all unique but from a broader standpoint, changing the layout of a website does not make you unique enough to brag about.
i agree the content is what makes a site interesting. the design can enhance but does not replace its content. some are creative enough to combine both but most/many mis/use design to fill the lack of something to say. i think we agree on this.
You make an excellent point about the photos, and the mySpace comaprison. Excellent article and I couldn’t agree more. I linked this post from my blog.
I feel you… things sometimes shouldn’t change. Take for instance your first car. Remember it got you everywhere, sure it was a Pinto (lets say it was made by Friendster), but why change it. The technology of the Pinto was great because it had 4 wheels, you could put gas in it, and wow it got up to 40 mph like nobody’s business. Then there were advancements, and other automobiles hit the market, just as Moore’s law would have. Now there are more energy efficient cars, and some with capabilities that would put your Pinto to rest.
I respect your opinion on Facebook, however, the innovation and creativity that encompasses Facebook is something I think you are missing. Remember, it’s much easier to knock a great organization like Facebook, than it is to respect it. I can’t lie, I am sort of biased…. I have an interview coming up with Facebook and I may not get the job. Still, you think I am going to go back and ride with you in your Pinto, WTF! I am still going to be a Facebook user. The changes you say are making it loses its glamor are what I call advancements which I look forward to. It’s great if you guys don’t like the constant changes Facebook is making… especially because it makes it easier for me not to run into you on Facebook.
Respect
Jesse Kim
@Jesse Kim: Like you, I also will continue to use Facebook and strongly believe Facebook will someday surpass MySpace in market share. Ever read the tag-line at login? It reads, “Facebook is a social utility that connects you with the people around you.” I believe that is Facebook’s focus but all this extra stuff distorts the message. Even if they drive innovation, I just don’t like the idea of being in a Sandbox for all these buggy 3rd party developer apps.
Blake, can you shoot me an e-mail telling me which app you use to sync up Fb and Flickr. I have been searching for this! Thanks
My e-mail is “davidwehrs” at google’s email client dot com
I agree with you wholeheartedly regarding the photos.
I absolutely can’t stand it when people say that. For a while, I was considering switching from Flickr to Facebook if only because Facebook makes it a lot easier (unlimited space, tag friends), but then I remembered how frustrating this issue is and stuck with Flickr.
Thanks for being another voice of reason out there!
[...] you may know I have several peeves about Facebook. Facebook photos still suck in terms of quality and have noticeably gotten worse in [...]
One good thing to come from FB photos is moo.com! Its great to print the facebook photos onto stickers or cards!